Effective Date: July 1, 2026
At Leds Go Corporation, we strive to ensure that every customer is satisfied with their purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, this Return, Refund & Exchange Policy explains the process and conditions for requesting a return, refund, or exchange.
By placing an order through our website, you agree to this Policy.
You may request a return if:
You received the wrong item.
The item is damaged during delivery.
The item has a manufacturing defect.
The item is incomplete or missing parts.
The item received is significantly different from its description on our website.
To be eligible, the item must:
Be returned within seven (7) calendar days from the date of delivery, unless a longer period is required by law.
Be unused, unwashed, and in its original condition.
Include all original tags, labels, accessories, manuals, and packaging.
Be accompanied by proof of purchase (such as an order confirmation or receipt).
The following items are generally not eligible for return or exchange unless they are defective, damaged, or incorrectly delivered:
Items purchased on clearance, final sale, or marked “Non-Returnable.”
Personalized or customized products.
Gift cards or vouchers.
Downloadable digital products.
Perishable goods.
Products that have been used, washed, altered, or damaged by the customer.
Items without original packaging or proof of purchase.
To request a return:
Contact our Customer Support within the eligible return period.
Provide:
Your Order Number;
Photos or videos clearly showing the issue;
A brief description of the problem.
Wait for our confirmation and return instructions before sending the item back.
Unauthorized returns may not be accepted.
Upon receipt of the returned item, we will inspect it to determine whether it meets the requirements of this Policy.
We reserve the right to reject return requests if:
The product does not meet the eligibility requirements;
The damage was caused by misuse, negligence, or improper handling after delivery;
The product has been altered or modified; or
The claim is fraudulent or unsupported.
If your return is approved, we will process your refund using one of the following methods:
Refund to the original payment method;
Store credit;
Other mutually agreed refund methods where permitted.
Refund processing generally takes 7–15 business days, depending on your payment provider or financial institution.
Shipping fees are generally non-refundable unless the return is due to our error or the product is defective.
Eligible products may be exchanged for:
The same product;
The correct product originally ordered; or
Another product of equal value, subject to availability.
If the replacement product has a different price, the applicable price difference may be charged or refunded.
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours after delivery.
Please include:
Order Number;
Photos of the shipping package;
Photos of the product;
Description of the issue.
Once verified, we will arrange an appropriate remedy, which may include replacement, exchange, repair (if applicable), or refund.
If the return is due to:
Our shipping error;
A defective product;
A damaged product upon delivery; or
An incorrect item sent,
we will bear the reasonable return shipping costs.
If the return is requested for reasons other than our error, the customer may be responsible for return shipping expenses.
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched to the courier, cancellation requests may no longer be accommodated. In such cases, the order may only be returned if it qualifies under this Policy.
If a customer refuses delivery without a valid reason or fails to receive the shipment after reasonable delivery attempts, any refund may be reduced by applicable shipping, handling, and return costs, where permitted by law.
Nothing in this Policy limits or excludes any rights or remedies available to consumers under applicable Philippine laws, including the Consumer Act of the Philippines and other relevant regulations.
We may update or modify this Return, Refund & Exchange Policy from time to time.
Any changes will take effect immediately upon posting the updated Policy on our website.
For questions or assistance regarding returns, refunds, or exchanges, please contact us:
Leds Go Corporation
Address:
Brgy. 12 San Isidro Magat Salamat St. Laoag City, Ilocos Norte 2900
Email:
support@ledsbyjc.com
Phone:
+639338682383
Business Hours:
Monday to Friday 8 AM to 5 PM
